Frequently Asked Questions (FAQ)

Generic FAQ


How is YippieMove different from just 'Forwarding' my emails?

Using YippieMove is an improvement to 'Forwarding' in several ways.

  • YippieMove maintains the integrity of the emails. If you 'Forward' your emails, you will end up with a modified message. With YippieMove, the emails will be identical copies.
  • YippieMove is much faster and less painful. Instead of having to select a bunch of messages and manually forward them, YippieMove allows you to select whole folders for a transfer.
  • YippieMove organizes your emails. Instead of having a number of new 'Forwarded' emails flooding your Inbox, YippieMove organizes and separates all your migrated emails into separate folders (or Labels in Gmail.)
  • YippieMove handles attachments. Some email clients will not forward attachments, but merely the text of the emails. With YippieMove this is not a problem: all those photos and documents come through with the emails.

How is YippieMove different TrueSwitch?

While on the surface, YippieMove and TrueSwitch might appear to be very similar. However, when you dig into the details, YippieMove and TrueSwitch are very different. For instance, TrueSwitch won't transfer the message status (read/unread). We tried our best to do an unbiased comparison between the two services in this blog-post.


Do you offer any volume discounts if I migrate more than one account?

Yes we do. Please see the credit purchase-page.


Do you offer discounts for non-profits?

We do not have any discount program for non-profits in place. That said, we do sometimes extend discounts to non-profit. Drop us a line and let us know about your situation, and we'd be happy to see what we can do.


We are an email hosting company and we would like to use YippieMove to migrate email for our new and existing customers to our servers. How can we benefit from using YippieMove?

We have two different services that can help you simplify the move of new customers onto your servers. The first option is our Batch Migration. With our Batch Migration you can offer your clients email migration as a service. All you need to do is to fill out a simple CSV-file with information about the source and destination account and we will take care of the rest.

The second option is our Custom Domain-service. With this service, you can create a custom version of YippieMove to fit your design and policy. This allows you to integrate YippieMove directly into your domain. Now you will be able to send your customers to a sub-domain, such as migration.yourcompany.com to do their migration themselves.

For more information, please contact our sales team.


I have a YippieMove Voucher. How do I use it?

Vouchers have been deprecated. Please contact us and so that we can convert it to credits.


Do you recommend any particular email provider?

No, not really. We do not think there is a single provider that fits everyone. Instead, we recommend that you visit Email Service Guide to help you find the email provider that best fits your particular needs.


How safe is YippieMove?

We take security very serious. When you enter your account credentials into YippieMove all communication is encrypted with SSL, the same encryption most banks use to secure online banking.

As you can read in our Privacy Policy, we're also very conservative about whom we share your information with (hint: nobody unless there is a warrant pretty much).


What's the "Best Practice" when migrating my domain from provider X to provider Y?

Assuming you've already set up the user accounts on the new server, it really comes down to how you handle your MX records. This is what we recommend:

  • Identify the time of the week/month when you have the lowest email volume. This is usually during the weekends.
  • One week prior to the migration, lower the TTL of your MX record(s) to the lowest possible value (usually 1 hour/3600 seconds).
  • This is also a good time to set up all accounts on the new server. Remember, the email addresses must match (i.e. 'jdoe@yourdomain.com' must also be 'jdoe@yourdomain.com' on the new server, unless you set up a forwarding rule).
  • It is also recommended that you notify all employees about the email migration at least a few days prior to the migration. It is up to you want to allow your users access to their new account during the migration, but it is very important that they do not change their password (as that would halt their migration). If you're migrating to Google Apps, we recommend that you use OAuth authentication to get around this.
  • Assuming your lowest email volume is during the weekend, go ahead and switch the MX records after business hours on Friday.
  • Begin the migration on Saturday morning. That should give the MX records plenty of time to propagate (even for incorrectly configured DNS servers). It is highly recommended that you use our Batch Migration-tool if you have more than three users.
  • Once the transfers start, you can monitor their status on the status page.
  • When the migration is done, notify your users.

While the above approach is the standard procedure for changing DNS records, there is an alternative approach that resolves the DSN propagation problem. The solution is to use two domains and utilize forwarding. You can read more about this approach in this blog post.


How long will it take to transfer my emails between two providers with YippieMove?

While we really wish we could provide you with an exact amount of time that the transfer will take, but we simply can't. There are too many factors that come into play. The number of messages, the size of the messages, the connection speed we get to the source and destination servers are all factors that impact the transfer time significantly.

In most cases we are able to finish the transfer within 24 hours. We've had transfers that we've finished within an hour, while some transfers took us several days to complete.


How does your pricing work? Is it per account or per transfer?

Our pricing is very simple. Each email transfer cost 15 credits. If you do a transfer between the same two accounts twice, it will still count as a new transfer.


Help! My transfer has started, but I forgot to select a folder. What do I do?

Don't worry. You're not the first one. Just contact our support team, and they can help you add the folder to the list of folders to transfer.


Can YippieMove transfer messages in language X?

Yes, YippieMove is fully Unicode-compatible. While we have encountered problems with encodings in the past, these problems have mostly been caused by problem in the source or destination server, not with YippieMove.


Will YippieMove preserve the dates and time of my emails?

Certainly. That is one of the most important features. YippieMove preserves the full integrity of the messages, including date, read/unread-status and if it is flagged etc.


Does YippieMove delete the messages on the source when transferring the messages?

Definitely not. YippieMove does not alter the integrity of the messages on the source in any way. Your source account will be left exactly in the exact same condition as before the transfer.


How is YippieMove different from imapsync?

For those of you who do not know what imapsync is, it is a popular open source tool for migrating email between two IMAP servers.

imapsync is a handy tool and we actually used it as a component for our a proof-of-concept version of YippieMove. While we do embrace Open Source, sometimes the tools available just won't cut it. That was the case for us. After running imapsync for a few week, we realized that it did not perform the way we needed it to. It consumed way too many resources and did not achieve the throughput we needed to scale. Because of that we started from scratch and wrote our own tool. Our tool is more flexible, consumes less resources and scales much better.

Here are some advantages of using YippieMove over imapsync

  • Easy to use. No downloads or configurations required. Simply plug in the source and destination account.
  • Better scaling. Instead of having to allocate your own server resources, our high-speed servers will take care of the move.
  • Faster. As mentioned above, our mover outperforms imapsync by far.
  • More compatible. Instead of having to fine-tune imapsync for your particular servers, YippieMove automatically detects the server-type and applies server-specific settings automatically.

The firewall protecting my mail server is configured to only allow access from certain IP-addresses. I need to know what IP addresses for YippieMove's servers so that I can grant them access.

Please contact us, and we'll let you know.


My email provider only offers POP3-support. Can I still use YippieMove?

No, unfortunately not. POP3 was not designed to permanently hold the messages, but rather just hold them temporarily until the client downloads them to their local machine (and then delete them). As a result, unless you have the 'leave messages on server'-option checked in your desktop email client, the emails are not saved on the server. Hence, even if we did connect to the POP3-server to try to download the messages, we are not likely to find the messages you would expect us to find there (as they only exist on your local machine).

While we could quite easily add support for POP3 in YippieMove, due to the above reason, we have decided against it.


Can YippieMove transfer emails that are stored on my local computer (eg. in Outlook)?

Unfortunately not. A requirement for YippieMove to work is that the messages are stored on a server that supports IMAP.

Our partner Weird Kid Software might be able to help you though. Their product Emailchemy is the leading software for getting emails out of even the most obscure email format into an open format.


I want to migrate from Microsoft Exchange to Google Apps. I plan to use YippieMove for the email, but what about contacts and calendar migration?

If you wish to migrate your contacts and calendar from Microsoft Exchange to Google Apps, you might want to look into our partner LTech. With LTech's tools, migrating contacts and calendar from Microsoft Exchange over to Google Apps is a breeze (requires Google Apps Premier or Education Edition).


How often is the status-page updated?

YippieMove's status page is updated between every folder. That means if we are working on moving a large folder, it may look like no progress have been made for several hours. For instance, if you are moving from a Gmail account and selected the folder "[Gmail]/All Mail" (which includes a copy of all messages in all labels), the status-page will display "Transferring folder X of Y" during the entire time the folder is being transferred.


Do you guys support PayPal?

No, we do not support PayPal. Please read this article to better understand why we do not support PayPal.


I'm lost by all abbreviations like IMAP and POP3. Can you teach me more about the technical side of email?

We surely can. We've posted an article called "Email 101 – An introduction to email under the hood" that talks about the various technical concept that together makes email work.


I'm not really sure how email works but keep reading about MX-records. Can you teach me more about that

You're hardly alone. Email is business critical for most companies these days and interruptions can be expensive. MX-records is what affects the routing of your email. If you break your MX-records, you will not be able to receive emails to your domain.

It is also worth mentioning that changing the MX-records does not affect our ability to access your IMAP-server. It only affects the routing of your incoming emails. To learn more about email routing, please read this article.


How does dual deliver/split delivery work?

Split delivery/Dual delivery is another thing a lot of people are confused about. To help our users better understand how this work, we've put together this article on the topic.


Do you support Hotmail/MSN/Windows Live?

No, unfortunately not, as they do not support IMAP. All of Microsoft's free email offerings are very locked down and only support POP3 (if that). To learn more about why we do not support POP3, please see this page.

To learn more about what the difference between POP3 and IMAP is, please see this post.


Do you support Comcast?

No, we are unfortunately unable to support Comcast's consumer email service. The reason for this is the same reason why we cannot support Hotmail, namely that Comcast only offers POP3-support and not IMAP. To learn more about why we do not support POP3, please see this page.

To learn more about what the difference between POP3 and IMAP is, please see this post.


I've used YippieMove to transfer all my emails, and it worked out great, but how can I transfer my contacts?

If you've only moved a few accounts, transferring your contacts is pretty straight forward (if your provider supports contacts export). We have compiled a list of instructions for some of the providers we support. As you can see, many of the instructions are quite similar so even if your provider is not listed, the instructions might still be useful.

Depending on how you're planning to import your contacts, the format you should use for the export differs. If you're planning to import your contacts in either Gmail / Google Apps or Microsoft Outlook, the "Outlook CSV format" is the most appropriate option. However, if you're planning to import your contacts into a desktop application like Apple Address Book or Mozilla Thunderbird, vCards might be a better option. If you're unsure about what format to use consult the documentation for the service or application.

Provider Export instructions
Fastmail.FM
  • Select "Address Book" in the top menu.
  • Click on "Upload / Download" in the upper right hand corner.
  • Select "Outlook CSV," "vCard 2.5" or "vCard 3.0."
  • Click on "Download."
Gawab
  • Select "Address Book" in the top menu.
  • Click on "Import/Export" in the the menu on the left.
  • Click on either the "Outlook CSV format" or the "CSV format" link.
Gmail
  • Select "Contacts" in the menu on the left.
  • Click on "Export" on the right side of the page.
  • Select the group of contacts to export (most likely "My Contacts").
  • If you're importing to another Gmail/Google Apps-account select "Google's CSV format," otherwise select "vCards" or "Outlook's CSV format."
GMX
  • Select "Address Book" in the top menu.
  • Click on "Settings" in the upper right hand side.
  • Select "Exporting Contacts".
  • Select either "MS Outlook Express" or "MS Outlook 2003" and press "OK".
inMail24
  • Select "Contacts" in the top menu.
  • On the bottom of the page, select "Unicode (UTF-8)" as the "Character set."
  • Press "Export."
Runbox
  • Select "Contacts" in the top menu.
  • Click on the "Export all"-link above the "First name" column.
VFEmail
  • Expand the "Organizing" menu and select "Address Book".
  • Click on "Import/Export" in the top menu.
  • Under "Export Address Book," select "Comma separated values" or "vCard" and click on "Export."

Once you have exported your contacts importing them into your favorite desktop client or Gmail is a breeze.

Provider Import instructions
Gmail
  • Select "Contacts" in the menu to the left.
  • Click on "Import" on the right side of the page.
  • Press "Browse..." and select the file you wish to import.
  • Click on "Import."