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Provider Specific FAQ

American Online (AOL)


Gmail and Google Apps

Go Daddy

Microsoft Office365



WOW! (Wide Open West)

Yahoo! Mail


American Online (AOL)

If I move from AOL, will YippieMove transfer my Personal File Cabinet (PFC) files?

No. YippieMove will not transfer your PFC-files. The reason for this is that these file resides on your local computer, and not on AOL's servers. Because of this, there is no way we can access these files.


I just transferred email to FastMail.FM, but all the messages are showing up as the same date. Why is that?

This related to the way FastMail.FM sorts the messages in the web interface. Luckily this is easy to resolve. Simply go to the "Folder Properties" for the concerned folder. Then change "Default Sort" to "Sent Reverse."

Gmail / Google Apps

How do I enable IMAP in Gmail?

To use Gmail with YippieMove, you'll need to enable IMAP in your Gmail account. Fortunately, this is easy to do following these instructions from Google.

Where did some of my emails go? Gmail only displays X messages, while my source account displays Y messages.

Possibility 1: The most common reason for this is the way Gmail counts messages. Instead of using a per-message count, Gmail groups and counts messages as conversations. Hence, even though you have 314 successfully transferred messages, Gmail might group them into 200 conversations. The easiest way to see how many messages were transferred is to go to the Status page. If you expand the details (by clicking on the Id-link) you will see how many messages were transferred for each folder.

Possibility 2: You already have the messages in some other folder in your Gmail account. This can happen if you've used our service before, or manually copied the message to the destination prior to using YippieMove. Don't forget to check your Trash folder.

All messages transferred to your Gmail will be located under 'Labels' on the left hand side. If you selected to transfer 'INBOX' from your AOL account, you will find a label named 'aol/INBOX'. If you click on that label, all transferred messages will appear there. For more details about Labels, see Gmail's help about Labels.

If I move from Gmail to provider X, will YippieMove preserve the labels?

Yes. Labels are like folders. You will be able to select what labels you wish to transfer in 'Step 3'.

Will YippieMove transfer my settings in Gmail/Google Apps?

No, unfortunately not.

Can I transfer my chat history with YippieMove?

Unfortunately not. As far as we know, there is no way to access this data using a standardized protocol (such as IMAP).

Can I transfer my Gmail or Google Apps filters with YippieMove?

No, YippieMove does not transfer your filters in Gmail or Google Apps. Fortunately, it is quite easy, and we have put together step-by-step instructions on how to do this in this blog-post.

One of the folders I selected to transfer never showed up in Gmail. What do I do?

Possibility 1: We're still working on your account. To see if this is the case, visit our Status page. If your order is not shown as 'Finished' you'll need to wait a little longer.

Possibility 2: We've experienced some problems while transferring your emails. If you haven't seen any progress in 48 hours, please contact our support.

I just transferred messages to Gmail/Google Apps, but all messages in the 'Sent Mail' folder are showing up as 'From: me.' Why is that?

This is an unfortunate bug with Google's web interface that prevents the From address from being displayed properly.

If you look at the message source and compare the message on the source and destination side, you'll see that they are identical. Moreover, if you open up these messages in a desktop client, such as Outlook or Thunderbird, you'll see that the From-address is indeed correct.

What's in the folder 'All Mail' and do I need to transfer it?

The folder 'All Mail' makes a lot of our users confused. A simple explanation of this folder is that it includes a copy of all your messages. The only people who do need to transfer this folder, are users who are using the 'Archive'-feature in Gmail/Google Apps. In this case, you will have messages in the folder 'All Mail' that do not reside in any other folder.

If you do not use the 'Archive'-feature in Gmail, you can safely ignore this folder. This will also speed up the migration significantly.

Can I migrate to or from Google Apps without having to reset my users' passwords?

Yes, if you're using our Batch Migration-tool you can use OAuth to authenticate. See this blog-post for more details.

Can I use 2-factor authentication in Gmail with YippieMove?

No, that is unfortunately not possible. Instead, we recommend that you create an application specific password for YippieMove. You can then easily revoke YippieMove's access once the migration is done.

Go Daddy

Is there anything I need to keep in mind when moving to Go Daddy?

Yes, Go Daddy has a somewhat strange setup of their server. Contrary to most other providers on the market, they do not allow you to create folders under what they refer to as 'system folders.' This includes all folders created by default, including 'Inbox.' This means that if you had a folder such as 'Inbox/Foobar' on the source-server, you will need to rename it in "Step 3" so that it is called simply 'Foobar'.

Microsoft Office365

Do you support Office365?

Yes, we do. Unfortunately we cannot list Office365 in the drop-down, as each individual domain requires specific settings. For more information on how to use Microsoft Office365, please read this article.


How do I prepare my SAFe-mail account to work with YippieMove?

SAFe-mail does not have IMAP enabled by default. In order for YippieMove to access the account, we need to enable IMAP. To do so, follow these simple steps.

  1. Log into your SAFemail account.
  2. Click 'Preferences.'
  3. Click Preferences
  4. Select 'IMAP/POP' in the left menu.
  5. Select IMAP/POP
  6. Select 'Account access' in the center menu.
  7. Account access
  8. Check the 'IMAP'-checkbox and click 'save.'
  9. Enable IMAP

That's it. Your SAFe-mail account is now ready to be transferred by YippieMove.

UC San Diego

How can I Use YippieMove to move my UCSD email?

The reason why we don't list UCSD is that different departments use different settings. Follow the simple steps below to get your UCSD account up running with YippieMove.

  • Go to the Account Lookup Tool on Academic Computing Services homepage.
    • Enter your Account Name and Student ID (or Last name and Student ID) and click "Submit Query."
    • Once logged in, you will see your account information. Take note of the incoming mail server (e.g.,,, etc.), your username and your password.
  • Now go back to YippieMove. In Step 1, fill in your username and password from the Account Lookup Tool and select Other... in the drop-down list.
  • In the field Host, fill in the Incoming Mail server from the Account Lookup Tool and check "SSL."
  • Click Next.

For more detailed instructions, please read the article Using YippieMove with a UC San Diego Account on our development blog.


How do I prepare my WOW!-account to work with YippieMove?

For some reason, WOW! accounts do not have IMAP enabled by default. Luckily activating IMAP on your account is very easy.

All you need to do is to visit this page and enter your WOW!-account and IMAP will be activated within 24 hours.


Can I use YippieMove to move from Yahoo to provider X?

Yes you certainly can, with the same ease of use as any other YippieMove transfer. However, if you have a folder with a lot of messages (e.g. a Sent-folder with 7,000 messages), Yahoo might have some trouble providing all the messages. To minimize the chance of running into problems we recommend that you break up large folders into smaller folders (with less than 1,000 messages in each) within Yahoo. Then when you use YippieMove you can simply put all of those messages into a single folder on the destination in Step 3 (i.e. if you broke up Sent into "Sent1", "Sent2" and "Sent3", you can have them all moved to "Sent" on the destination).


Can I use YippieMove to move to or from Zoho Mail?

You certainly can. The only thing you might need to do is to enable IMAP in your Zoho account. Doing so is very simple, and we've outlined the process in this blog post.